Watermark Chrysler Dodge Jeep Ram - Madisonville, Kentucky

Joshua B.

Probably one of the best places to get your tires swapped out on your vehicle even though they might be a far drive. Most people don't even know about the yellow and red dot balancing points on tires including factory installs. Also properly torqued and verified hardware. Never know when an AuDHD is double checking 😂.

Aimee O.

Great sales experience with Gabriel, Derrick and Gary. They made a big decision easy and no stress.

S T.

I took my vehicle in for repair because it would not start. They diagnosed it as needing a computer. There was a slight challenge in finding a computer because of the age of the vehicle but they did manage to find one after a little delay. They put the computer in my vehicle, called me and told me it was ready for pickup, After about a month of it being there before I even made it home, the vehicle was not driving properly and even died on the interstate While driving I took it back to their service department the following morning and ask them to look at it again. They ran diagnostics and after a longer delay determined that it was the coil packs they replace. The coil packs called me to pick up my vehicle. When I arrived at the service department. I paid for the repair. Went out to drive my vehicle home and it died in their parking lot. Apparently it was not the coil packs I went back into the service department told them that they had not completed the repair and asked him to look at it again. This pattern continued to the point that they had had my vehicle for 6 months before they were able to successfully diagnose and repair my vehicle during that time. I also asked them to do the standard oil change service on it. I begin receiving text messages that my vehicle was overdue for service while it was still at the service department well, I have no issues with the quality of customer service. I received the quality control of their repair and service team leaves much to be desired even after completing the standard oil change service on my vehicle. The reminder tag that they put on my window says that it is not due for another oil change for 50,000 mi. The lack of quality control is one of the main reasons that I cannot recommend this service department to anyone

Micah B.

Worst experience ever. They missed every single deadline they gave me. 2 full weeks before they even looked at my truck. After finally looking at my truck they said it had a tiny leak if it was loosing coolant at all. Yesterday it cost me nearly 300 dollars just in coolant to get my truck back to Chattanooga. I urge you not to take your vehicle to these idiots. I made it to dodge in Chattanooga and luckily they have an actual tech and not parts changers. This guy knew my problem just after hearing the symptoms. I should have brought my truck to the professionals from the get go.

Thank you watermark for ruining my family’s Christmas due to worthless parts changers you employed.

Stay away from this trash people. Your dumb if you even buy a car from them.

Gregory S.

I purchased my vehicle there in 2017, it is a 2013 GMC Sierra. It came with a life time warranty. They honor their warranty and work. Shawn is a great service representative. Great company.

C R.

Bought a new vehicle Oct. of '23. Salesman was very helpful but not pushy. Service has been excellent. Very pleased with our experience.

Okie J.

10☆ REVIEW FOR CHASE FISHER AND BRANDON @ WATERMARK TOYOTA and CHRYSLER, Madisonville, KY. On the road breakdown in my Chrysler van, and Chase + all the service team were absolutely AWESOME, not only helping my situation promptly, but each with such kindness. HIGHLY RECOMMEND! Much gratitude. Linda in Oklahoma.

Mary E. O.

Don't go here for service unless you have an appointment. Even in the express lane. I was the only one there and the lady at the desk said she could work me in. Said it could take an hour. Called service manage to complain and he wasn't in his office.
Express Lane to me means fast and easy. First in first out. Not anymore.
I've been to another Dodge dealer that said the same thing and I ended up being there 5.5 hours. No thank you.