Watch Tower - Wayne, New Jersey

Jonathan T.

Sammy did a horrible job on my watch. Not only did he take over 30 minutes to change a battery but he charged me $25 to replace the battery on a simple task. Definitely won’t recommend him to anyone. Very overpriced and poor work ethic. The watch wasn’t even fully repaired and gave it back to me with missing parts.

Liz M.

Sammy did an amazing job on my vintage Cartier, very knowledgeable in his craft and trustworthy..

Michael P.

I went to have a battery changed and Sammy was great! Not only did he change the battery I also purchased a nice Yankee watch and he gave me a great discount on total bill for being a first time customer. Highly recommended.

Rafael D.

This is an example of how years of experience does not always generate positive results.

I brought in my Mondaine Swiss watch because moisture was seeping into the face and affecting the mechanism of the watch. Sammy says he extracted the moisture by leaving under heat which made sense because the bottom of the face still showed minor residue from the moisture streaks. He then said he changed the battery which is why the watch appeared to work.

Fast forward a couple of months when I began to wear the watch frequently again, even more moisture began to seep in. The issue was not resolved until I went elsewhere and was told the gasket needed to be swapped and the crystal on my watch face may be the issue.

I have yet to see any moisture seep into the watch after it was properly repaired. Avoid this establishment at all cost. Instead of finding a real solution all Sammy did was resort to asserting that I had purposely walked into water and that’s what cause the damage.

Rich S.

I purchased a watch online and when it arrived it was too big for my wrist. I went into Watch Tower without an appointment and Sammy removed links on the band to make it fit. Highly recommend this store. He also has a great selection of watches for sale I will be going back soon to purchase one.

Sara A.

Sammy is great n very personable like I've known him for years! Had 3 watches fixed n purchased one as well. Humongous selection of watches, etc. Definitely recommend this place. Not only for great merchandise but because the quality of repairs n the treatment n family atmosphere. Will never go newhere else!

George G.

I recently took one of my automatic watches here to be fixed for an issue regarding the accuracy of the time and am greatly disappointed with the quality of the service and how I was treated by the owner of the store. When the watch was originally dropped off the owner had refrained from giving me an estimate but assured me that it would be under a certain amount and that he would call us with the specific cost, which he never did. When I had showed up to retrieve the watch not only did he charge me double then what I had expected to pay but he had also shifted the date dial to the right, leaving a glaring gap and making it very difficult to read the date. When I pointed it out the owner said he would fix it for me however when I showed back to to retrieve the watch again, it was still shifted over. When I pointed this out again, the owner attempted to tell me that it was like that to begin with and is impossible to fix, then processed to insult me saying I know nothing about watches and my watch isn't worth the time. I've since taken the watch to another shop, where the dial was fixed without much problem. I was extremely disappointed with this establishment and regret ever bringing my watch there because it was nothing but a headache.

Stephen H.

Sammy is that guy! Excellent service overall. Very personable and there is genuine care that goes into his work. I found my watch guy!