United States Postal Service - Holloman AFB, New Mexico

Shawna J.

I am currently on my seventh deployment, so having my mail forwarded is nothing new. It is however, my first time deploying from Holloman AFB.

I requested to have my my mail forwarded, 2 weeks prior to my departure in December for 6 months. My request lasted a little over a month before USPS started leaving packages at my door and leaving mail in my box. Needless to say my packages were stolen (it was weeks before I noticed, because I didn't realize that postal reps required constant follow-up).

I contacted USPS and they apologized. An apology only goes so far though, I had to ask where my mail was again in April and June. The postmaster Jerry, told me, my mother and my first sergeant something different each time. "New carrier," or "We (USPS) can't forward packages," even though they previously forwarded two of the subscription boxes they said they couldn't forward, "someone ripped the label out of your mailbox," even though I am single and nobody has access to my mailbox, to completely disregarding me because they are "busy and undermanned."

In the 6 months I have been deployed, my mother has received 11 pieces of mail. You think they would have forwarding mail down considering they are located on a military installation where people are constantly deployed/TDY, but that is not the case.

It is by far the worst service I have received from any post office in my 9 PCSs and 7 deployments. I recommend having friends/family check your mail while you're out because they do not understand the concept of forwarding.

Elieser C.

I use the SAME address that both FedEx and UPS delivered accurately to my home on base. Except for USPS. Even though they are ON base and deliver ON base daily for some reason they couldn’t find or “verify” my address according to the online tracker for an important package. Unreal. Otherwise great staff, but I often visit them for delivery issues such as this when there’s no mistake on my address.

Kerin S.

Both times I’ve gone to the actual office there’s been a rude employee who interrupted me and cut me off while asking a question or simply speaking to her. Also I don’t know who they changed dropping mail off, but I used to get any packages dropped at my door before lunchtime, and now I don’t get them until around 4 or 5 in the afternoon. No knock on the door or ringing of the doorbell. They leave it at the door or walkway and just leave. So I have no clue it’s even there until later that night when my husband gets home or if I get notified by email or amazon on my phone. At this point the mail on base, both post office and mail service, is worse than off base and that’s really bad.

Ralph S.

If you are receiving packages from FedEx I recommend you don't have them sent to this post office. They will not give you your package for one to two additional days even after they have received it.

Thanh D.

Worse customer service than the USPS in town. Old lady in glasses definitely have a discrimination issue and she thinks that she runs the place. She lies and doesn't want to help anyone. Don't know why the base hired her in the first place. I wanted to give no star but Google doesn't give that option.

Jonathan S.

Placed a forward on my mail for a deployment and then terminated it shortly before my return and they never took the forward off of my box so they have just been labeling my mail as undeliverable and return to sender for a month. Worst customer service ever

Scott C.

Your standard USPS post office. Friendly staff, plenty of mailing accessories, and quick service. Even has PO boxes for rent.

They handle all of the housing and dorm mail, and are great with shipping any item.

J B.

Great customer service for a small staff. Post office takes in UPS and FedEx so you can use the HAFB address for everything. Never had to wait long in line.