Sienna Med Spa LA - Los Angeles, California

Maria C.

El personal es muy profesional y amable. Experimenté la microdermabrasion PRP, sin dolor. Los resultados hablan por sí solos.he estado aquí por varios meses y 100% lo recomiendo este lugar me encanta

Christine L.

I come here to do my laser. Underarm and Brazilian. Staff is great and friendly and have referred friends and family here! I will continue coming to them because of the great service and my results are amazing. Keep up the good work girls!

Lea R.

I'm here early for my appointment. I got a good deal on Groupon. My appointment isn't until 10:45 but I got here at 10 when they open. Maybe they won't open until 10:45? I hope they'll open on time and get me in early! It's a nice place and the laser hair removal has worked so far.

Vision B.

I am writing to express my deep dissatisfaction with the services I received at your establishment on [8/17/2024]. While I was greeted appropriately upon entering the facility, I have significant concerns about the way my treatment and billing were handled, which I believe need to be addressed immediately.

Before my appointment, I communicated with your receptionist via text, sharing pictures of my face and explaining my skin concerns. During this exchange, I inquired about the services and pricing. The receptionist informed me that the treatment options included a VIP peel, with a price range of $250 to $300.

However, when I arrived for my appointment, the specialist informed me that I would be receiving the "Purified Plus VIP Peel." I asked for confirmation on the cost and was surprised when she stated it would be $350—significantly higher than what I had been told. When I expressed my concern, the specialist went to consult with the receptionist, who is not the manager, and returned with a revised price of $300, which I still felt was too high given the circumstances.

Moreover, the specialist proceeded to take pictures of my skin without my consent. I had not signed a waiver for this, as I did not want my photos taken, and this made me extremely uncomfortable. Additionally, I was pressured by the receptionist to leave a positive review on Yelp and Google before the service was even performed, which felt highly inappropriate.

After the treatment, I have experienced severe discomfort and results that do not seem consistent with what a chemical peel should be. I strongly believe that the treatment provided was not as advertised, and I am deeply disappointed with the outcome.

Given these issues—the miscommunication regarding pricing, the unauthorized photography, the unprofessional conduct, and the unsatisfactory results—I am requesting a full refund. I believe this is a fair resolution considering the distress and dissatisfaction I have experienced.

I keep documentation of all interactions I am prepared to escalate this matter if necessary. However, I hope we can resolve this amicably and promptly.

Cierra Q.

I do not recommend it is a waste of money they will laser you on the lowest setting so you have to go back a bunch of times. I did my face the recommended 10 times and I still have hair everywhere growing back even my armpits after 10 times it should be gone.

Da H. J.

I have been to SEV and didnt even go back to finish my sessions after I found SkinCode LA. They are so friendly and their monthly specials are amazing. And most importantly: they give you results! After 3 sessions my underarm hair growth is basically nonexistent and my Brazilian is coming along. The nurse makes sure that you are able to tolerate the laser each time and even gives you a break if you need it. Definitely recommend

kt Y.

Went here bc I purchased a Groupon for laser hair removal. I continue to go back for maintenance and it’s become my go-to for laser hair removal sessions. One thing to note, laser hair removal takes MULTIPLE appointments and follow ups so don’t expect to be done after the 6 sessions. The girls here are all professional, make me feel comfortable in the treatment room and typically start/end appointments on time. You can also set up/reschedule via text (which I love).

UghJaem

Great place and great service to have your lazer hair removal, been having my sessions with them for a year now for maintenance, im trying there new specials very affordable! Love it