Orange County Primary Care Medical Center - Anaheim, California

Chris

EDIT 1/4/24: This company does not answer their phones, at all. I had an appointment last week but they called me, 20 minutes before our time, and cancelled. I have called multiple times and they do not answer. I even called the number for doctors and hospitals, that went to a google voicemail. Evelyn is great but the only way to make an appointment is to go in person, and they're closed from 12-2pm. Argh!

You don't want to be here, trust me. Evelyn is their only redeeming quality and who knows how much longer she'll be there. Problems with records, prescriptions, even their phones are dead half the time. Lot of turnover, waiting room looks worse than the dmv. I could go on, but you get the idea.

abdulwasay-fayaz A.

The worst health center I have seen. Not recommended at all, very poor service, specially reception, No one answer you call when you need them, most of the time are out of service.I called at 3:20pm and saying it’s a lunch time which is very funny, or saying we have technical issues there is Lady on reception I think her name is Martha, she is not helpful at all, she always delays on our medical process’s, even on of our important referral was expired DR Habashi and her was in charge but they were not able to send the medical records to specialist however, they have been notified many times but no one takes care . I have too much to say about them no time to write

The only one you count on is DR Azaam Samir

Nora A.

Stars are given to those who work hard to achieving them. If i had the chance, i would have given them Zero star. I can write an infinite list of critics and many patients of theirs would definitely agree with me.

1. You can never call them and start stating your concern to the receptionist. She picks up, "thank you for calling orange county primary care, can you please hold". And now the loooong waiting on hold counts.....

2. When she gets back to you in less than 2 minutes, then you are lucky indeed. Ask for an appointment with the doctor & you will also be very luck to get one in less than 2 months. The clinic is not super busy like other centers but since the physician starts seeing patients at 3:00 pm and the clinic closes at 5:00 pm! So not sure how many patients could be seen in 2 hours. But there is an alternative to see somebody earlier - that is the PA. PAs are good if you need authorizations, antibiotics pills, fill a form, do labs, etc. But when you are chronically ill, you gotta be seen by the "big boss"

3. If you manage to visit this place and receive a prescription. Never ask the staff to fax it to your pharmacy because there will be high chance they may misplace it & you will end up without your medication.
You sure should follow up with them more than 2-3 times until they give your matter some attention..i assure you it won't be finished on the same day. It's gotta take 2 to 3 days until you resolve it.

4. When i walk in to the physician or pa, i assume my file has my records and latest lab wok or imaging. I think this is the least preparation the staff must do before a patient's appointment. This is not the case in this center. Many times i walk in and out without solid diagnosis because the dudes didn't pull up the record and they are to busy to spare me extra time until they pull it and read it to me.

5. When they promise to revert your call back, never trust them. Because they will not. Even if it was top emergency..Oh! and never say this word "emergency" because they will ask you to call 911!! I replaced it with the word "urgent" but still doesn't mean anything to them.

Bottom line for those reading, if you no patience to stupid mistakes and unprofessional communication, save your effort & find another primary care provider. If you ever find good one, please refer me to them. I would be very glad.

Nicole V.

I don't recommend this Dr.s office. The staff is terrible. Office manager Jose Vazquez is very unprofessional, unpleasant and just plain rude. The front desk Ashley and Lynnette are new hires. So dont expect to get any of your questions or concerns answered. Referrals take forever even when they are urgent!! Appointments take forever. They forget to call you back, or they say they will send it, they dont!! I can go on and on. I found a different Dr.s office that actually cares. I will know longer allow my father to be a patient here either. The lack if care and concern, heart breaking!!! In my own opinion, for your own health, please go else where.

Brittany S.

Everything that everyone is saying is SO true! It’s unreal!!! Since when does anyone from the office answer from a phone call as they’re driving in the car and the lady said the office is closed but then why are you answering the phone and for one why do you have it in the car terrible stuff unprofessional never ever pick up the phone and always put you on hold always loses your referrals never gives your medicine correctly so unprofessional they need to be looked into honestly

Ruben S.

Staff is horrible. They always seem to be on lunch. They have to be pushed to do anything. Evelyn Gomez is nice but the rest are so useless. Never has see Azzam Samir J MD even though he is my primary care physician.

Lawrence D.

Horrible staff, appointments take 3 months on average, no parking, and they keep making misstakes like giving me an appointment on Monday but they type it in the computer for Tuesday, if you have a choice never visit them

Gancho S.

Decent nothing new to share so far.