OMRON Healthcare, Inc. - Hoffman Estates, Illinois

John W.

02/13/2022. I do not recommend this product. I purchased this product 7 months ago, and have a horrible time getting it to connect via blue tooth. The company advertises that they have 24/7 tech support, but as far as I am concerned that is a lie. I called tech support on Sunday afternoon and was told they are closed and I was talking to an answering service. I found a different phone number on the card that came with the unit. I was told there was customer service, but they wanted a credit card number and to charge me $250.00 first then they would let me talk to some one about tech support. The unit is either defective or not user friendly. On 2/14/2022. Made contact with omron using phone # on quick start guide. They advised me that omron,com is a fake web site that rips people off and that he would have them reported. The representative blamed kardio mobile for the concern. Called kardio mobile and they sent me a list of compatible omorn units. Only one of their units is compatable.

Bob P.

Omron has the worst customer service of any company I have dealt with in the past year. The reps either tell you it cannot be fixed, or if you are really lucky, they will have a supervisor call you back and tell you it will be corrected but it never is. I have purchased my last Omron product. NEVER AGAIN

Response from the owner 32 minutes ago
Hi Bob, we are very sorry to hear of your negative experience with OMRON. If you send us your contact information we can connect you with someone who can assist you properly. OMRON strives to make each one of our customers happy and will definitely make sure this issue is addressed.

My response to "OWNER" whoever that is?
This is the same response I get each time but nothing ever gets resolved. Do you see the rest of the Google reviews? All 1 or 2 stars so everyone has the same opinion of Omron's Customers service - Close to ZERO. I have been sending contact info on Facebook, and via email to no avail. Getting ready to purchase a new blood pressure monitor from a firm that really has customer service as well as good products. (Received the suggestion on what to purchase from my Doctor who also says Omron has no customer service and products are poor - but cheap. You get what you pay for.)

Jackson G.

The product it self in good but the customer service experience makes it not worth it. I bought a cheap end tens unit and an icy hot to compare and while I knew the icy hot brand from other products but not for tens I found myself honestly impressed with omrons under 50 tens unit enough to go back and buy two of the hot cold 90$ units ran home to give one to my fiance who works on her feet all day and uses the omron I bought and had actually gave up over burnt out the icy hot tens unit which was what caused me to want to but these i was honestly looking for just replacement pads for her cheap unit had faith in the product. Spent the money on two got home found one box had two sets of pads one box had one and the stickers labeled "skin" where clearly it was a manufacturing issue the box had mispackaged one. I called and expected them to ship me one or offer a coupon for a free replacement. I was offered a discounted rate to buy it from them or address it woth cvs. I can easily go to cvs and exchange the product and spend another 5 hours charging another unit but after this experience... I will be simply returning both units and trying another company's tens unit and settle for better customer service.

The pocket pain pro was the low cost ip22
The heat pain pro was the high end cost pm311 hvf311z

Ron C.

I got grossly inaccurate blood pressure readings, confirmed by my doctor. I then spoke to 3 different Omron customer care reps and got 3 different stories on what to do. Finally I threw the unit in the dumpster where is belongs.

Randall B.

Do not buy the Omron Silver BP monitor. It is not designed for humans to hold, pick up off the counter, or move it, or push non existent flat buttons which some rocket scientist thought would be clever making them integrated with the surface plate. It resembles an oversized wedge of cheese. What kind of money designed this one? I feel like smashing it over his / her / it's head. Oh I just saw the problem. Made in the United States of Vietnam

txkid

If you are looking for surly and rude customer service this is your place. Also, if you are a business owner and want to show your staff how not to treat customers then give this a place a call as they are a perfect example of how not to treat a customer. I had an issue with my arm cuff BP Monitor and the lady that answered after about 20 minutes was about as rude and unhelpful as they get.

breadoflifevitamins ?. V.

Terrible customer care, rude, not wanting to make good on a month old BP machine, wanting me to hand write a return label and ship it myself and just wait. Never buying from them again.

Marilynn T.

I have a unit that is defective and they told me that I have to pay for the return shipping! What’s that about