Fort Mitchell Garage - Park Hills, Kentucky

Ashley B.

Came in for an estimate to repair front end damage that I’ve been driving around with for a YEAR. No issues. Tech pushed on the fog light making it go fully inside the bumper.

I asked if he could stabilize it prior to me leaving as it was not like that prior to coming and I didn’t want to leave with it like that due to safety.

He responded “well you could have hit a pothole anytime and it would have done that.”

I said it’s been like that for a year, I doubt that. Either way I’d just like it put back since it wasn’t like that before.

He said “I have to push on things to give you pricing, and that’s not getting fixed today. We’re not taking off the bumper”

I then told him I didn’t think it was an unacceptable ask to try to put it back to the state I brought it in, and I didn’t appreciate being mansplained to, which apparently made him angry as he told me he’s a good Christian and wouldn’t do that.

I told him I didn’t appreciate the way he was speaking to me, to which he replied he didn’t speak to me that way.

Just because you don’t want to admit you’re being rude, doesn’t mean you aren’t.

Let him know I’d be leaving a review and he responded

Well now I’m questioning your motives.

Excuse me? I came here to give you money…not for you to make my car worse and treat me like trash.

Edited to add photo, took me less than 3 minutes to get back in place (which he said couldn’t be done after just using fingers) without even using “real” tools. I even suggested he try this and he just kept telling me it wasn’t his fault. Not that hard to just try to make things right B.

John B.

I was interested in a car for sale at Performance Lexus of Northern Kentucky, but live close to Indianapolis. I had only hours to find and arrange for a mechanic to thoroughly inspect the car the following day (my window of opportunity to travel to see the car and decide whether to buy it.) By vast good fortune and the help of previous such reviews as this, I called Ft. Mitchell Garage to see if they could possibly help on such short notice.

I was connected to Ron ("who handles all our pre-purchase inspections himself"). He explained that he would do an initial inspection and test drive to see if there were any readily discernible issues with the car, and gave me a price for this first step. He would then consult with me to share what he found, then give me the option to proceed with the second step involving more thorough inspections. This made sense, the price was reasonable, and I happily agreed to proceed. He advised me to bring the car in as early as I could, and that he would figure out a way to get to it sometime that day despite having a full schedule already. It was almost 11:00 by the time I was able to get the car to Ft. Mitchell Garage.

Despite clearly being busy and calmly responding to questions from other mechanics on staff regarding a number of other customers' cars already being worked on, Ron smoothly and methodically went over the car and took us both on a very informative test drive. He directly and thoroughly addressed one issue I had noticed in my own earlier test drive, and assured me that the car appeared so far to be in excellent condition.

Following the second round of inspections, Ron showed me some pictures he had printed out of minor damage that appeared to have been overlooked underneath and behind the front bumper which had been repaired following a minor accident. He gave me a ballpark estimate of "about $400" for a repair shop to complete the repair properly, and advised me that otherwise the vehicle was in excellent condition.

Although this was beyond the scope of his inspection responsibilities, he responded to my question of whether I might expect the dealer to fix this by pulling up the JD Power record of 66 identical vehicles sold in this region recently with the actual final sales price. (This is more accurate than the Kelley Blue Book values that I had been accessing for free online.) Based on this, I had the information to proceed confidently with the purchase regardless of whether I needed to take on the final repair out of pocket.

I was extremely impressed by the professionalism and kind helpfulness of everyone on staff. Ron manages to juggle many balls simultaneously while giving everyone the direct attention they need. I am extremely grateful for his services, which were a real bargain for the peace of mind provided. In the (distant) past I did almost all my own mechanic work on many cars, trucks, and motorcycles. But with the rapid changes and increasing sophistication of modern vehicles, I would not have had a clue as to how to evaluate this car. I am grateful for Ron's expertise and clarity in explaining everything. I would highly recommend this shop to anyone.

John Bealke
Franklin, IN

Roger T.

I needed a pre-purchase auto inspection and I wasn't familiar with any mechanics in the area. I chose Ft. Mitchell garage based on the reviews and I'm very glad I did. Ron is the epitome of what customer service should be. His and his team were very accommodating with short notice. If I lived closer, I'd be switching mechanics.

Toshihiro Y.

Last time, I used this company to change the oil in my wife's car. This time, I asked them to change the oil in my Lexus GX460. They did the work carefully and quickly, and I was very satisfied. The office staff were also very kind, friendly, and reliable. I plan to continue using this company for maintenance.

James K.

Ron and the gang were very thorough with the 1978 Z28 Camaro swung by their way and came away incredibly impressed with the quality of work performed! In the years I've driven it after my dad had passed many years ago (and he also was a former car mechanic himself) when the car came into my possession I've never felt how smooth it runs now after the repairs!

Judy A.

I brought my 2002 VW Beetle to Ron at Ft Mitchell Garage because a code needed to be figured out. It was an EVAP pump that was no longer available. The guys there figured it out and fixed my original pump so it would work and pass testing. I’m so glad Daisy is back and running again!!

I’m N. D. N.

I happened upon this place completely by accident; my car was breaking down and they were the closest mechanic. I’m exceptionally pleased with their service. The woman at the front desk was so kind and patient with my rowdy 4 year old and went out of her way to try to help me make arrangements for a rental car. They were very upfront about costs and, in the end, the repairs were reasonably priced. As a single mom with no car smarts these guys could have easily told me I needed thousands of dollars worth of work and I would have had no choice but to believe them and find the funds. Instead I walked away with a bill for only $270 and a renewed faith in humanity.

Thank you for helping me! I truly appreciate everyone I interacted with at Fort Mitchell Garage.

Jon V.

Ron was great. Knowledgeable guy who gave me info on both the good and the potentially bad - full disclosure. Also, being in a crunch for time as we were, he went out of his way to get our van up on a rack.

The staff are also very courteous and prompt. Recommend 10/10.