Chevron - Claremont, California

Tatiana G.

Recorrimos en busca de una máquina de aire para inflar las llantas del auto, las dos anteriores no tenían el medidor para saber a qué llanta y cuánto debíamos ponerle. Aquí sí puedes ir con tranquilidad porque la máquina si cuenta con esta valiosa ayuda 😉 😁

Samuel W.

Their soda is quite often over carbonated and pricey. Don't expect courteous service. Rude.

Angelia D.

As a female the last thing I want is to go to a gas station where I get stopped with false claims about theft and then having to exit my vehicle. Totally not safe.

I am writing to formally register my profound dissatisfaction with the recent experience I encountered as a customer at this Chevron gas station.

My visit on 1/23/24 was not only humiliating but also involved what I believe were significant violations of my rights, including unlawful detention, search and seizure, and false defamation.

Upon my arrival at the gas station, my initial intention was to utilize the restroom facilities. While I was inside the restroom, my boyfriend made a purchase of chips. After exiting the restroom, I briefly returned to our vehicle before re-entering the store to inquire about purchasing scissors. I needed them to remove a plastic band from my Disney ears. Regrettably, I could not locate any scissors available for sale on the premises.

What ensued was an extremely distressing sequence of events. As I exited the store and returned to my car, a Chevron employee confronted me abruptly, claiming that I had stolen merchandise and demanding immediate payment. She gets close to me where I am sitting in my boyfriends car and specifically pointed at the bag of chips my boyfriend had purchased and insisted that I cover their cost as well. Her accusations escalated rapidly, and she prevented me from leaving, subjecting me to an intimidating and unwarranted interrogation.

In my attempt to defend myself, I requested access to the security footage she alleged as evidence. However, she adamantly refused to cooperate, withholding any proof of her claims. Instead, she asserted that she personally witnessed the alleged theft with her own eyes, further exacerbating the situation.

Throughout this ordeal, the Chevron employee exhibited unprofessional conduct, resorting to yelling and harassment. It was only after my persistent efforts to assert my innocence that she reluctantly stated, "fine, I'm sorry," without displaying any genuine remorse.

I wish to emphasize that this experience not only left me deeply humiliated but also raised serious legal concerns. My rights to be free from unlawful detention, unreasonable search and seizure, and false defamation were seemingly violated during this incident.

As a customer, I anticipate being treated with respect and fairness when visiting any Chevron establishment. The unwarranted removal from my vehicle, false accusations, and unjustified treatment I endured are entirely unacceptable.

I respectfully request that Chevron initiates a thorough investigation into this incident, closely examines the behavior of this employee, and implements corrective measures to ensure that no other customer encounters such distressing treatment.

It is my hope that Chevron takes this complaint seriously and takes the necessary steps to ensure that its customers are treated in accordance with their rights and dignity. I trust that you will address this matter promptly and in compliance with the law.

Daniela P.

The employee its rude, never said hi,she never smile, when I said thanks never answer me back.i felt she doesn't likes me,I don't know why, she isn't nice.

I L. C.

Closes early.

By far the most expensive gas in the area.

Rude customer service.

No beer.

DJ W.

Fernando B.

Virgo